Case Study

Case Study: Paséa Hotel & Spa WiFi Solution

A Five Star WiFi Network for a Five Star Hotel

View of Pasea Hotel & Spa from the frontIn June of 2016, Paséa Hotel & Spa opened as the newest addition to the Meritage Collection’s portfolio of lifestyle and luxury hotels and resorts. The team at Pacific Hospitality Group collaborated with Deep Blue to design and implement a hotel WiFi solution that was both cutting edge in design and future proof to allow the convergence of the hotel’s network to support multiple services and applications.

The new Paséa Hotel & Spa is located on the Pacific Coast Highway overlooking the Pacific Ocean and is steps away from the iconic Huntington Beach Pier and Pacific City, the area’s premier retail and dining hub. The property features 250 beautifully-appointed ocean view guestrooms and suites; Tanner’s – a signature restaurant with a rooftop deck bar; Aarna Spa, a Balinese-inspired spa with indoor and outdoor treatment areas and state-of-the-art fitness facilities; and two swimming pools.

Serving as one of the newest venues for memorable special events and business meetings in Southern California, Paséa also offers 11 meeting rooms and more than 34,000 square feet of oceanfront event space. The hotel takes inspiration from the vibrant artistic culture and communal spirit of the area.

Pacific Hospitality Group does marina and hotel WiFi with Deep Blue

The Challenge

Create a world-class resort with the most sophisticated technology to accommodate all hotel guests.

“As the company acquired new hotels, we also acquired dated technology, networks that were past their prime and Wi-Fi that was barely functional, negatively impacting the guest experience. I knew that we needed to just pull everything apart and start over.”
Ken Wright, Pacific Hospitality Group IT Director

During the design of Paséa, Pacific Hospitality Group wanted to create a world-class resort with the most sophisticated WiFi technology solution to accommodate all of their guests – from business and vacation travelers to large scale conferences. With too many SSIDs and different brands of equipment that didn’t work well together, there was frustration with connection problems and difficulty conducting daily business.

The Solution

Pacific Hospitality Group engaged Deep Blue Communications to engineer and install a state-of the-art WiFi network for Paséa.

The team at Pacific Hospitality Group collaborated with Deep Blue to design and implement a standard hotel WiFi network that was both cutting edge in design and future proof to allow the convergence of the hotel’s network to support multiple services and applications.

In addition to excellent WiFi for hotel guests, the team at Pacific Hospitality Group needed to ensure the connectivity and support were up to the task.

Paséa’s converged network:

  • Was designed for 2016 and beyond
  • Resulted in overall cost savings
  • Is backed by 24/7/365 US based WiFi support
  • Provides seamless connectivity for the “at home” experience
  • Is supported by a dedicated Gigabit of bandwidth
  • Provides coverage so vast, guests are connected throughout the property
  • Helps hotel resorts like Paséa Hotel & Spa operate at peak efficiency for optimum mobility, connectivity, and convenience

View of Pasea Hotel & Spa from the Pacific Ocean

The Result

A network that takes care of all of the hotel’s needs. This is hotel Wi-Fi done right.

The fully redundant network at the property can support all of the technology – including phone, TV, computers, sound systems, PMS and business systems with no spikes, and has a built-in reboot system that automatically resets and brings itself back up and running when needed. Support on the network is 24x7x365, with a US-based help desk.

The staff at Paséa is now able to offer an extra level of service to guests utilizing their hotel WiFi network – avoiding long check-in lines and making guests feel right at home immediately.

Looking ahead, Pacific Hospitality Group and Deep Blue Communications will continue their partnership to upgrade each of the Group’s properties.

Learn more about our Hotel WiFi services, support and installation, or call 1-877-512-3344 to speak directly to a Deep Blue Representative.

“It works so well. And if we have an issue, the support has been amazing. There is always a sense of urgency with the staff at Deep Blue – our issues are resolved promptly.”

Ken Wright
Pacific Hospitality Group, Corporate IT Director

Deep Blue Communications, LLC